Frequently Asked Questions
Do you have any warranty?
Yes, we offer a 2-year warranty and free replacement parts within 3 months, with technical support provided for a lifetime.
How is the quality control managed?
We have a strict quality inspection department. Engineers carefully check and test the machines many times before delivery to ensure only high-quality machines reach our clients.
What certifications does the machine have?
All of our machines carry CE certification, which ensures compliance with international quality and safety standards.
Is training provided for the machine?
Yes, we provide a comprehensive user manual and operation videos. Additionally, online service is available 24/7 for any operational queries.
What are the shipment and loading options?
Shipment can be arranged via express (DHL, UPS, TNT, FEDEX), air, or sea. The standard loading time is between 3-10 working days.
Is the treatment painful?
No, the Oxygen Facial treatment is completely non-irritating, painless, and safe for all skin types, requiring no downtime.